State Farm® Insurance Agent Katie Kelly
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Juanita Gault
August 12, 2026
5
out of
5
rating by Juanita Gault
"Lydia was helpful in changing my payment details and taking a payment for this month. I value your professionalism and kindness in handling my call. Thank you!"
Angie Chang
August 12, 2026
5
out of
5
rating by Angie Chang
"Vanessa is a great agent. Doesn’t push you or message bomb you into buying but follow up in polite&smooth ways. She is also very patient with my questions, super responsive to email&calls, really appreciate her help!"
NA ZH
August 12, 2026
5
out of
5
rating by NA ZH
"Vanessa is very helpful and friendly. She was very patient to go through and compared different plans with me. She also reacted quickly for my urgent needs of changes and updates."
Rich Dunn
August 12, 2026
5
out of
5
rating by Rich Dunn
"CK was awesome. Attention to detail was spot on. Thorough easy to deal with and savings was meaningful."
We responded:
"Thank you so much for the 5-star review! We’re glad to hear CK provided thorough, attentive service and made the process easy. It’s even better knowing the savings made a meaningful difference. We truly appreciate your business and kind words!"
Brendon Hsieh
August 12, 2026
5
out of
5
rating by Brendon Hsieh
"Vanessa is very patient and kind. She found a good deal for me. happy with that"
We responded:
"Thank you so much for the 5-star review! We’re happy to hear that Vanessa was patient, kind, and able to find you a great deal. We truly appreciate your trust and your business!"
Kari Frazier
August 8, 2026
5
out of
5
rating by Kari Frazier
"Andrew at state farm has been very helpful during our transition of vehicles and also throughout our entire experience with state farm. Highly recommend, they saved us money and put time and effort into making us understand everything and make us feel comfortable. Ty"
We responded:
"Thank you so much for sharing your fantastic experience with Andrew! We’re delighted to hear he provided professional and patient service while helping you secure better coverage and significant savings. It means a lot that you chose to switch to State Farm, and we’re honored to earn your 5-star recommendation. We look forward to continuing to support you and your family!"
Qing Yae
August 7, 2026
5
out of
5
rating by Qing Yae
"Lydia is fantastic! Super patient, quick to respond, and walked me through every step of getting my homeowners insurance set up. She also offered a very reasonable price. Highly recommend!"
We responded:
"Thank you for the kind words! We’re so glad Lydia was able to make setting up your homeowners insurance easy and straightforward. Providing patient, responsive service and helping our customers find the right coverage at a great value is always our goal. We appreciate your recommendation and look forward to being here whenever you need us!"
Ryan Pfefferle
August 7, 2026
5
out of
5
rating by Ryan Pfefferle
"Callia was incredibly helpful with setting up my new car insurance. She was friendly, knowledgeable, and took the time to answer all of my questions, making the entire process quick and stress-free. I really appreciated her excellent customer service and would highly recommend working with her."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Callia made setting up your new car insurance quick and stress-free. She takes pride in making sure every question is answered and our customers feel confident in their coverage. We truly appreciate your recommendation and are grateful to have you with our agency!"
Monica Turner
August 7, 2026
5
out of
5
rating by Monica Turner
"Had a great experience with first Andrew and then with Lydia! I was changing carriers after 10 years and they made the experience easy and more importantly affordable! We will definitely be sticking with State Farm for our insurance needs! Thank you all; Andrew, Lydia and Tyler!"
We responded:
"Thank you so much for the wonderful 5-star review! We’re thrilled to hear that Andrew and Lydia made your transition to State Farm easy and affordable. Changing insurance carriers after 10 years is a big decision, and we truly appreciate you trusting our team with your insurance needs. We look forward to taking care of you for many years to come. Welcome to the State Farm family!"
Jasmine Gutierrez
August 4, 2026
5
out of
5
rating by Jasmine Gutierrez
"She helped me with that proof of insurance and asked me if I need something else."
We responded:
"Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. We're so glad we could help with your proof of insurance, and it's always our goal to make sure you have everything you need before you leave. If there's ever anything else we can help with, please don't hesitate to reach out. We appreciate your trust in our team!"
Ari
July 31, 2026
5
out of
5
rating by Ari
"Lydia Wang was amazing, even though State Farm at present cant beat my current auto insurance, Lydia went above and beyond in doing everything possible to do so. I will keep checking in the future and Lydia will be my first point of contact with Katie Kelly's agency. Thank you so much Lydia, people like you make or break businesses and you are definitely making this business a better place."
We responded:
"Thank you so much for your thoughtful review! We're truly grateful for your kind words about Lydia. She is dedicated to providing exceptional service and making sure every customer feels informed and supported, regardless of the outcome.
While we're sorry we couldn't beat your current auto insurance rate this time, we're honored to have earned your trust. We look forward to staying in touch, and whenever the time is right, Lydia and the Katie Kelly State Farm team will be here to help. Thank you again for your recommendation and for recognizing Lydia's commitment—it means a great deal to all of us!"
D M
July 29, 2026
5
out of
5
rating by D M
"Lydia who did my on-boarding was so incredibly kind, professional and helpful that it was immediately apparent that I would be switching insurance, saving extra money on my insurance was extra icing on the cake!"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear that Lydia made your onboarding experience so welcoming and seamless. Her kindness, professionalism, and helpfulness truly make a difference—and saving you money is the icing on the cake! We appreciate your trust and are happy to have you with us."
Jacob Grinberg
July 28, 2026
5
out of
5
rating by Jacob Grinberg
"Friendly, efficient, and truly care about clients. A pleasure to work withTyler.
Highly recommend!"
We responded:
"Thank you so much for your kind words, Jacob! We are so happy that we were able to earn your business. Thank you for your trust in us!"
nut sumrantin
July 28, 2026
5
out of
5
rating by nut sumrantin
"Very good service helpful a lot his name is Tyler Lee"
We responded:
"Thank you for your feedback. We appreciate your business and are always looking for ways to improve. If there’s anything we could have done to make your experience a five-star one, please let us know. We hope to serve you again soon!"
Margaret Basham
July 28, 2026
5
out of
5
rating by Margaret Basham
"Have been with State farm for over 30 years by now. I am turning 60 years old on the 29th. I remember all the birthday cards they have sent us every year. Holiday cards ect.. I really truly feel like a part of the STATE FARM FAMILY.
On September 23rd of 2020 I lost my husband and it has still been hard being without him. He was the one who drove. I have never driven. There always here for me. I have recommend Ftate Farm to many people around me throughout the past. Still today I would also.
Sincerely: Margaret K Basham"
We responded:
"Margaret, thank you so much for your heartfelt five-star review and for being part of the State Farm family for over 30 years. We are deeply sorry for the loss of your husband and truly honored to be here for you. Your trust and recommendations mean so much to our team. Wishing you a wonderful 60th birthday!"
Joseph Clegg
July 27, 2026
5
out of
5
rating by Joseph Clegg
"Tyler was very helpful to take over for someone who went home sick. He very ably stepped in and got me taken care of. Where I can - I will ask for him in the future. it’s good to see someone who steps up when it comes to customer service in this age of AI responses and phone tree loops that go nowhere. Hint - Hint!!!!"
We responded:
"Thank you for the wonderful review! We’re glad Tyler stepped in and provided the helpful, personal service you deserved. We’ll be sure to share your kind words with him, and we look forward to assisting you again!"
Alex Zhu
July 23, 2026
5
out of
5
rating by Alex Zhu
"Got a very nice service from Edlyn, definitely recommend this place!"
We responded:
"Thank you so much for your kind review! We’re delighted to hear that Edlyn provided you with excellent service. We truly appreciate your recommendation and look forward to welcoming you back!"
Sandra Ramirez
July 23, 2026
5
out of
5
rating by Sandra Ramirez
"My experience with Katie Kelly was fantastic she went above and beyond to help me I really appreciate her patience and understanding with me I will most definitely recommend her if I could I w I uld give her 10 star's. Thank you so much Katie!!!!!"
We responded:
"Thank you so much for your incredibly kind review! It was truly my pleasure to help you, and I’m grateful for your patience and trust throughout the process. Your 10-star recommendation means more to me than you know. Thank you again for your support!
—Katie"
Joshua Rogers
July 22, 2026
5
out of
5
rating by Joshua Rogers
"Great team/service!"
We responded:
"Thank you for your kind words, Joshua! We look forward to serving you in the future!"
Mark Price
July 15, 2026
2
out of
5
rating by Mark Price
"If you use Katie, make sure that you review the details of your policies deeply. She repeatedly left me without proper coverage, and made recommendations that would have cost us thousands of dollars with no upside other than to her bottom line.
Two specific example:
Katie wrote us an umbrella policy but did not ensure that all of our vehicle policies met the minimum liability coverage. If we had needed the extra coverage, we would have had a multi-million dollar exposure.
Katie also wrote us a policy against a classic vehicle. Her helper sold us a policy that would not have provided the agreed-value coverage we thought we were getting. It was also more expensive that the correct policy from Hagerty.
I believe that this office is set up to prioritize profit over ensuring that you're getting the best coverage for your situation. I've been a State Farm customer for over 30 years and Katie's office was one of the most challenging I've worked with.
In response to Katie Kelly's reply:
The failure to take ownership of the various situations I encountered from your office over the years likely contributes to the outcomes that led to me requesting an agent change.
I did not say I was left without coverage, I said I was left without proper coverage. YOUR agent pointed out that the coverage I had was not what I needed and I was better served by going to Hagerty directly. If there was an incident, I was unlikely to recover the full replacement cost."
We responded:
"Hi Mark thank you for your feedback. As I shared in my email, our relationship with Hagerty was relatively new at the time, and my team member unfortunately overlooked that option. While that was never intentional, I sincerely regret the frustration it caused. I welcomed the opportunity to help make this right when you emailed me.
Regarding your concern about being left without coverage, I respectfully disagree. At no point were you left without coverage, and I believe that statement misrepresents the facts. The additional underwriting items were requested with coverage still in force and ample time to remedy the items.
I also want to respectfully disagree with the suggestion that our recommendations were motivated by profit. My team and I are committed to helping our customers find coverage that best fits their individual needs, and we take that responsibility seriously.
I am sorry this was your experience, and I remain available if you'd like to discuss it further. I genuinely wish you the very best.
"
Carolyn Ream
July 14, 2026
5
out of
5
rating by Carolyn Ream
"Lydia from State Farm insurance has been incredibly helpful to me regarding several home and auto insurance questions. She is very knowledgeable of the product and extremely patient with me, the customer! Thank you, Lydia!!"
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Lydia was able to help you with your home and auto insurance questions and that her knowledge and patience made the process easier. We truly appreciate your business—thanks again!"
Jarrett Zhu
July 10, 2026
5
out of
5
rating by Jarrett Zhu
"Great agent with great support. Vanessa helped me purchase auto and home insurance. Highly rated and recommended to everyone!"
We responded:
"Thanks so much for your wonderful review! We’re thrilled to hear that Vanessa provided great support and helped you get your auto and home insurance. We truly appreciate your recommendation and are here whenever you need anything in the future."
Trang Nguyen
July 8, 2026
5
out of
5
rating by Trang Nguyen
"Monica is my agent. She is quick and really responsive. I’m really pleased with the service!"
We responded:
"Thank you for your kind words, Trang! We are so glad Monica was able to get you helped quickly. We appreciate your business and are here if you need anything!"
Karen Kelso
July 1, 2026
5
out of
5
rating by Karen Kelso
"Received the names and numbers to speak with persons handling my case Tyler w as s great help"
We responded:
"Thank you for the review! We’re so glad Tyler was able to help by providing the names and numbers for the people handling your case. We truly appreciate your feedback."
Rosie Mccaw
June 30, 2026
5
out of
5
rating by Rosie Mccaw
"Hey my compliments to Tyler at State Farm who acted quickly and professionally while still being very friendly. I needed some documents from them and although he was not my personal agent, got the job done and fulfilled my needs in a timely manner. Thank you Tyler, you made this customer very happy."
We responded:
"Hi! Thank you so much for your kind review. We really appreciate you taking the time to share your experience. We’re glad Tyler was able to help quickly, professionally, and with that friendly touch—and even though he wasn’t your personal agent, he still made sure everything was taken care of for you in a timely way.
We’ll be sure to pass your compliments along to Tyler. Thanks again for choosing State Farm—we’re happy to have made you a satisfied customer!"